Privacy Policy.

Effective Date: August 1, 2026 · Last Updated: August 1, 2026

1. Introduction

Cats & Dogs — Pet Supplies & Grooming ("Cats & Dogs," "we," "us," or "our") operates a retail pet supply and grooming shop located at 2833 Hyperion Ave, Los Angeles, California 90027, and the website catsanddogsla.com (the "Site"). This Privacy Policy describes the personal information we collect, how we use and share it, and the choices available to you. By using the Site or providing information to us in the shop, you acknowledge the practices described in this Policy.

2. Information We Collect

Information you provide to us

• Contact and appointment requests. When you submit our contact or grooming request forms, we collect your name, email address, phone number, your pet's name and breed, your preferred appointment date and time, and any other details you choose to include.
• Grooming records. To provide grooming services safely, we may keep records about your pet, such as breed, coat and skin notes, temperament notes, and proof of vaccination where required.
• In-store purchases. When you make a purchase in our shop, payment card transactions are processed by our third-party payment processor. We do not store complete payment card numbers.
• Communications. If you call, email, or message us, we collect the information you share in those communications.
• Marketing sign-ups. If you join our email or SMS list, we collect your contact information and your communication preferences.

Information collected automatically

• Usage and device data. When you visit the Site, we and our service providers may automatically collect information such as IP address, browser type, device information, pages viewed, and referring pages, using cookies and similar technologies (see Section 5).

Information from other sources

• Social media. If you interact with us on social platforms, we may receive information consistent with your settings on those platforms.

3. How We Use Information

We use personal information to:

• Respond to inquiries and messages;
• Schedule, confirm, and manage grooming appointments;
• Provide grooming and retail services and maintain related records;
• Process transactions and provide receipts;
• Send service updates and, with your consent where required, marketing communications (you may opt out at any time);
• Operate, maintain, and improve the Site and our services;
• Protect the security of our Site, shop, customers, staff, and animals; and
• Comply with legal obligations and enforce our terms.

4. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share personal information only:

• With service providers that perform services on our behalf, such as website hosting, form and appointment management, payment processing, email delivery, and analytics, under obligations to protect the information;
• With professional advisors such as accountants, lawyers, and insurers where reasonably necessary;
• For legal reasons, when we believe disclosure is required by law, subpoena, or legal process, or to protect rights, safety, or property;
• In a business transfer, if we are involved in a merger, acquisition, financing, or sale of assets; or
• With your consent or at your direction.

5. Cookies & Analytics

The Site uses cookies and similar technologies to make the Site work and to understand how it is used, including analytics services such as [ANALYTICS PROVIDER, e.g., Google Analytics]. Most browsers let you refuse or delete cookies through your settings; doing so may affect how the Site functions. The Site is not currently configured to respond to "Do Not Track" browser signals. [ADJUST IF YOU HONOR OPT-OUT PREFERENCE SIGNALS.]

6. Your California Privacy Rights

If you are a California resident, California law may provide you with rights regarding your personal information, including the rights to: (a) know and access the personal information we have collected about you; (b) request correction of inaccurate personal information; (c) request deletion of your personal information; (d) opt out of the "sale" or "sharing" of personal information (as noted above, we do not sell personal information or share it for cross-context behavioral advertising); and (e) not receive discriminatory treatment for exercising your rights.

To exercise these rights, contact us at info@catsanddogsla.com or 323.953.8383. We may need to verify your identity before responding, and you may use an authorized agent where permitted by law. California's "Shine the Light" law (Civil Code § 1798.83) also permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes; we do not disclose personal information to third parties for their own direct marketing.

7. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including maintaining grooming and transaction records, complying with legal obligations, resolving disputes, and enforcing agreements, after which it is deleted or de-identified.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

10. Third-Party Links

The Site may link to third-party websites and social media platforms. Their privacy practices are governed by their own policies, which we encourage you to review.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

12. Contact Us

Cats & Dogs — Pet Supplies & Grooming
2833 Hyperion Ave, Los Angeles, CA 90027
Phone: 323.953.8383
Email: info@catsanddogsla.com